Troubleshoot “Error 1336” with McAfee Endpoint Security

 

McAfee Endpoint Security

McAfee Endpoint Security is best-known antivirus protection across millions of McAfee users for its integration, automation, and reliability. The foundation of McAfee endpoint threat defense lifecycle is laid upon quality solutions for emerging cyber invasions and online frauds. Powerful features, precise coding, scanning, and threat detection elements, have been cast upon its foundation, which gives multi-layered protection from all kind of threats emerging in the cyber universe.

McAfee endpoint security is dedicated to harnessing the power of machine learning to detect most invulnerable threats, viruses and malware in real-time with advanced features, making them easy to detect and remove, so productivity isn’t compromised. However, despite so many promises made by recognized players in the realm of cybersecurity to deliver consistency in security solutions, the majority of antivirus products they produce are prone to technical glitches. Some are good, while others are crawling on an average scale, even the best of them are given less prominence due to several vulnerabilities while installing, updating or removing the program.

Error 1336

McAfee Endpoint security displays an error that is widely known by the code “Error 1336” creating a temporary file that is required to successfully complete the installation or upgrade of Endpoint Security 10.5.2

Environment

  • McAfee Endpoint Security (ENS) 10.5.2
  • McAfee VirusScan Enterprise (VSE) 8.8x

How the error displays on your screen?

When you try to install or update your McAfee Endpoint Security to the level of ENS 10.5.2, it interrupts your installation process by displaying an MSI Pop-up error. The process will complete, but you will seldom get the pop-up with the following error on your screen:

Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files\McAfee\Endpoint Security\Threat Prevention. System error code: 5.

The error may appear due to the following reasons

  • You installed ENS 10.5.2
  • A previous installation of ENS 10.5.1 over VSE and upgraded to ENS 10.5.2

Origin of Error

There is a file missing from the IPS directory which indicates that C:\Program Files[(x86)]\McAfee\Endpoint Security\Threat Prevention\IPS\HipHandlers64.dll is unavailable. MSI repair tries to resolve the installation error but remains unsuccessful due to the lack of permission.

Solution

The issue is already resolved in the preceding version of ENS 10.5.3, which is accessible and downloadable via mcafee.com/activate, or http://mcafee.com/us/downloads/downloads.aspx.

Please Note: You need to ensure to have a legitimate Grant Number for access.

Updates are emerging with every new McAfee product, so you’re recommended to download and install only the latest ones.

Additional ways to resolve the error

Here are some of the possible workarounds that you can implement to get rid of the issue.

  • Try disabling ENS Self-protection feature. From the ENS Console, navigate to “Settings” > Common > disable self-protection
  • Go for the “update now” option in the ENS console and click on it. It might take a few minutes, so wait till the update process is complete.
  • Activate ENS Self-protection

Conclusion

As we have come to the conclusion of the whole story, you’re recommended to have an alternate option in your hand in case you fail to perform the above steps. To resolve the issue, you can seek technical assistance of McAfee Customer Support Services through various communication channels including phone call and live chat.

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